Privacy Notice

1. How your personal information is used

Records are kept electronically and on paper. A combination of working practices and technology is used to ensure your information is kept confidential and secure. Records may include the following information:

  • Details about you, such as your address, contact details, previous medical history and previous investigations
  • Any contact I have with you, such as appointments, advice given over the phone or email etc

  • Notes about your health

  • Details about any treatment and care you may receive

  • Relevant information from other health care professionals

2. Confidentiality and your information

Information will only be used and collected lawfully in accordance with:

  • General Data Protection Rules 2018
  • Human Rights Act 1998

  • There is a legal obligation to keep information about you confidential

3. Sharing your information

Information about you will not be passed to others unless there is a genuine need for it and you have given your consent. This may be your GP, other health care professionals or other designated professionals involved in your care. Your records will be destroyed after 7 years if you no longer use my services.

4. Access to your personal information

You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information I may hold about you and to have it amended should it be inaccurate. The request would need to be in writing with photographic ID with a response within forty days.

5. Objections/Complaints

Should you have any concerns about how your information is managed at the clinic, please contact myself, Jo Ferris, in the first instance. If you are still unhappy following a review by myself, you can then complain to the Information Commissioner’s Office via their website (

6. Change of details

It is important that information regarding yourself is kept up to date, such as your name, address, email, phone number and including any changes in your health status.

7. Notification & Data Controller

As a sole practitioner Jo Ferris is named as the Data Controller.

Get in touch

Call 01903 246736 or send a message using the form on the Contact page.